MOVING DICTIONARY

Moving Dictionary of Commonly Used Terms


Additional Services – Services, such as packing, appliance servicing, unpacking, or stair carries, that
are needed due to either your request or building regulations and which may result in additional
charges. See Appliance.

Advanced Charges – Charges for services performed by a third party at your request. The charges for
these services are paid for by the mover and then added to the charges on your Bill of Lading. See Bill
of Lading.

Agent – A local moving company authorized to act on behalf of a larger national company.
Appliance – The cost of a complete disconnect of an appliance at the originating residence, and a
reconnect of the appliance at the new residence. Covered appliances include washers, dryers,
dishwashers, and refrigerators. Some movers include a surcharge for this service while others simply
charge the amount of time the actual service takes. If a particular mover does not perform this service
or contracts with a third party, the field is marked “NA”.

Appliance Dolly – Supplied by self­service movers to help you load and unload large items, like
appliances and oversized furniture.

Assessed Value Coverage – This specifies how much money per $1,000 of assessed value you will
need to pay to cover your household items to their fully­assessed value. Purchasing this protection
requires that a cash value be assigned to the items you will be moving. If a deductible is applied, that
value is stated next to the cost­per­$1,000 figure. For example, “7.50/100” means that the consumer
must pay $7.50 per $1,000 of assessed value to cover the load against loss, and the first $100 of
damage is not covered. Some valuation policies are calculated on a sliding scale, where the price per
$1,000 of coverage will vary depending on the total amount of coverage. In such cases, carriers are
requested to quote valuation prices based on $25,000 of coverage. Please note that most valuation
policies require that the entire load be covered, not just specific items. Ask your carrier for terms.

Bill of Lading – This is the contract between the mover/carrier and the customer. It also acts as a
receipt. It is important to understand everything on the Bill of Lading before you sign it.

Binding/Non­Binding Estimate – A. Binding: The mover quotes a flat price based upon a given
inventory. No matter how long the job takes, the flat price is always paid. It is given only when an
on­site estimate is performed. B. Non­Binding: These estimates are based upon the movers' previous
experience of jobs similar to yours. As the name suggests, these estimates are subject to change.

Carrier – This is the mover with whom you are working.

C.O.D. (Cash On Delivery) – This is when payment is required at the time of delivery. Make sure to
ask if your payment should be in cash, or by credit or check.

Comments – Any additional information about a listed company.

Cost of Move – This addresses how much the specific move will cost, not including the various
additional charges and insurance. All cost estimates are calculated based on information obtained from
the listed moving companies during a sign­up interview. Although every effort is made to gather the
most accurate information, customers should be aware that many factors affect the cost of a move.
Make sure to ask about all of the movers' involved costs, including things like flights of stairs and the
distance between your residence and the moving van (some charge extra if your belongings are a
significant distance from the moving van). See Additional Services.

Depreciated Value Coverage – See Assessed Value Coverage.

Divider – Many self­service movers will place commercial goods behind your household possessions
on the trailer. A divider is installed between these separate shipments to keep them secure.

Divider Installation ­­- This specifies the additional cost to a consumer if a divider is installed.

Expedited Service ­­ This is an agreement to transport goods by a set date in exchange for a higher rate.

Flight of Stairs ­- This indicates the additional cost, if any, of a flight of stairs at either the point of
origin or destination. Please note that a third­floor walk­up counts as two flights. Serviceable elevators
(large enough to transport household goods) eliminate the need to pay this fee.

Freight ­Service ­- A low­cost alternative to a full­service move, freight­service movers will move all of
your household goods from your old address to the new address but will deliver the items only to the
doorstep of your new home. Your items must all be boxed in advance, and individual pieces of
furniture will not be wrapped in blankets, as distinguished from full­service movers. See Full­Service
Mover and Self­Service Mover. 

Full Replacement Value Coverage ­­- See Assessed Value Coverage.

Full­ Service Mover - ­­The most common form of moving company, the full­service mover will move
all of your household goods from your old address to your new address. The items are picked up from
every room in your old home and delivered to the appropriate rooms in your new home. Individual
pieces of furniture are wrapped in blankets to protect them during shipment. Full­service movers will
also provide, at additional cost, full packing and unpacking services and appliance service. See
Appliance and Self­Service Mover

Guaranteed Pickup and Delivery Service ­­- A premium service whereby dates of service are guaranteed
with the mover providing reimbursement for delays. This type of service is often subject to minimum
weight requirements.

Hourly Rates – Customers are charged by the hour per man per truck.

High Value Article ­­- Items in a shipment that are valued at more than $100 per pound.

Inventory ­­- The detailed descriptive list of your household goods showing the quantity and condition
of each item.

Interstate Move ­­- Any move that crosses a state boundary regardless of the number of miles. See
Intrastate Move and Local Move.

Intrastate Move ­­- Any move which does not cross a state boundary but is also typically more than 40
miles. See Interstate Move and Local Move.

Linehaul Charges ­­- Basic method of billing for long­distance service. Linehaul charges are calculated
by mileage and the weight of the shipment. They may not include fees for charges such as the ones
noted in Additional Services. See Additional Services.

Loading Ramp ­­- Provided by self­service movers to help you load your household goods onto the
trailer.

Local Move ­­- A move within a state, typically 40 miles or less. See Interstate Move and Intrastate
Move.

Local Moving ­­- This term usually refers to moves of less than 100 miles within the same state. This
type of move is based on hourly rates and regulated by the state’s Department of Transportation (DOT)
or other regulatory body.

Long Carry Charge ­­- An additional charge incurred when articles must be carried an excessive distance to/from the movers' truck.

Moving Company ­­- The business which is offering your move program and transporting your
belongings.

Order for Service ­­- The authorizing document allowing movers to transport your goods.

Order Number ­­- The number used to identify and track your shipment. See Bill of Lading.

Packing Service ­­- Many full­service movers provide customers with the option of having all of their
possessions packed before the move and then unpacked at the destination.

Peak Season Rates ­­- A premium rate that is charged at certain times of the year. This rate is generally
applied during the summer months.

Phone ­­- Usually the phone number for the sales department of each listed mover.

Piano ­­- The additional cost of moving a single 42­inch piano as part of the household. This is not the
cost to move the piano if it is the only item being moved.

Pickup and Delivery Charges ­- An additional charge that is applied when you have to transport your
shipment between the Storage in Transit warehouse and your residence. See Storage in Transit.

Price ­­- See Cost of Move.

Self­ Service Mover ­- Companies in this category will provide a trailer for you at your old home. You
load the trailer yourself, and the company will transport it to your new destination. Then, you unload
your belongings and call the mover to retrieve the empty trailer. This type of move is becoming
increasingly popular with consumers because it saves money in two ways. First, you do not pay for any
of the loading/unloading labor. Second, the self­service mover will often load commercial goods on the
trailer, behind your household goods, in order to offset the cost of the total shipment. See
Freight­ Service and Full ­Service Mover.

Shuttle Service ­- When a smaller vehicle is used to haul goods to a location that is not accessible to
large moving trailers.

Stair­ Carry Charge ­­- See Flight of Stairs.

Standard Coverage ­- Movers, by law, are required to provide a minimum amount of free coverage.
This number, typically 60 cents, refers to the amount of money you will receive per pound of damaged
goods.This coverage should not be relied upon to cover any significant damage. For example, if you
have a priceless vase that weighs two pounds, you would only be entitled to $1.20 in compensation if it
is damaged in transit.

Storage­in­Transit (SIT) ­­- Temporary warehousing of your goods pending further transportation, if
your new home is not immediately ready for occupancy. You may not exceed a total of 180 days of
storage, and you are responsible for the additional SIT charges as well as the warehouse handling and
final delivery fees.  

Valuation ­­- Valuation is not insurance. Valuation offered by your moving company is a tariff level of
carrier liability based on the weight of your goods. It covers your property by assessing value in three
different ways: Assessed Value Coverage, Full Replacement Value Coverage, and Standard Coverage.
Simply put, valuation is an amount that reflects what your goods are worth. It only covers your goods
for damage or loss if negligence is proven on the part of the mover/carrier. It does not cover any loss or
damage due to “Acts of God” (high winds, earthquakes, tornadoes, etc.), riots, strikes, civil commotion,
etc.; and all claims are settled by employees of the carrier that damaged your goods. The valuation
charge compensates the mover for assuming a greater degree of liability than that provided for in the
base transportation charges. See Assessed Value Coverage and Standard Coverage.

Warehouse Handling ­- An additional charge applicable each time SIT service is provided. This charge
compensates the mover for the physical placement and removal of items within the warehouse.
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